Terms of Service

These Terms of Service (“Terms”) govern your use of the Oneight website (oneight.com) and any purchase of products from our online store. This website is operated by NAPI PARTNERS SL, Calle Portugal 3, Pozuelo de Alarcón, 28224, Spain. Throughout the site and in these terms, the terms “Oneight”, “we”, “us” and “our” refer to NAPI PARTNERS SL. The term “you” refers to you, the user or customer of our site.

By accessing our website or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms. Please read these Terms carefully. If you do not agree to all the terms and conditions herein, you should not use our website or services.

1. Use of the Website and Eligibility

• Age Requirement: By using this site, you represent that you are at least 18 years old or the age of majority in your jurisdiction. Our products are intended for adults. If you are under 18, you may use the site only with involvement of a parent or guardian.

• Accuracy of Information: You agree to provide true, current, and complete information about yourself when placing an order or registering an account. It is your responsibility to ensure your account login credentials remain confidential and secure. If you create an account, you are responsible for all activities under your account.

• Prohibited Uses: You agree not to use our site or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction (including but not limited to copyright laws) through your use of our store. You also agree not to transmit any worms, viruses, or any code of a destructive nature to our site. Any attempt to interfere with the security or proper functioning of our website, or to access other customers’ accounts or information, is strictly prohibited.

• Right to Refuse Service: We reserve the right to refuse service to anyone for any reason at any time, as permitted by law. If we suspect that any order or account is fraudulent, unauthorized, or otherwise violates these Terms, we may cancel orders or terminate accounts in our discretion.

2. Products and Orders

• Product Information: We strive to display our products (such as matcha and coffee items) and descriptions as accurately as possible. However, slight variations in color, packaging, or appearance may occur. All product descriptions and pricing are subject to change by us at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

• Pricing and Currency: All prices listed on our site are in Euros (€). Prices include Spanish VAT (Value Added Tax) where applicable, unless otherwise stated. Any applicable shipping fees or other charges will be indicated at checkout. We make every effort to ensure accurate pricing; if an error in price is discovered, we will contact you to either reconfirm the order at the correct price or cancel it.

• Placing an Order: By placing an order on our website, you are making an offer to purchase the selected product(s) from us. Once you complete the checkout process and payment, you will receive an order confirmation email acknowledging that we have received your order.

• Order Acceptance: The order confirmation email is not an acceptance of your offer; it is simply a confirmation that we received your request. Our acceptance of your order occurs only when we dispatch the product and send you a shipping confirmation email. We reserve the right to accept or reject any order in our discretion. Situations that may result in refusal or cancellation of your order include: product out of stock, inaccuracies or errors in product or pricing information, or suspected fraudulent activity.

• Order Cancellation by Us: If we cancel your order after payment has been processed, we will issue a full refund to the original payment method. We will make reasonable efforts to contact you using the contact information provided to inform you of any cancellation.

• Your Order Cancellation/Changes: If you need to cancel or modify an order, please contact us as soon as possible at support@oneight.com. We will do our best to accommodate your request if the order has not yet been processed or shipped. If the order has already shipped, you may need to wait to receive it and then process a return (see our Return & Refund Policy above for details on returns).

• Quantity Limits: We reserve the right to limit the quantities of any products that we offer. This includes the right to prohibit sales to dealers, resellers, or distributors. Orders that, in our sole judgment, appear to be placed by dealers or resellers may be refused or limited.

3. Payment Terms

• Payment Methods: We accept major payment methods such as credit/debit cards (Visa, MasterCard, etc.), PayPal, and other methods as listed at checkout. By providing a payment method, you represent that you are authorized to use that method and that you authorize us (or our payment processor) to charge your order total to that payment method.

• Billing Information: You agree to provide current, complete, and accurate billing and account information for all purchases. If your payment method is declined or if your provided information is inaccurate, we may not be able to process your order. You are responsible for any fees or charges your bank or card issuer may apply for processing your payment.

• Timing of Charges: For one-time product purchases, your payment method will be charged at checkout (or shortly thereafter). For subscription purchases (see Section 4), charges will occur on a recurring basis as described below.

• Taxes: Product prices include VAT for customers within Spain. If you are purchasing from outside Spain (EU or otherwise), the final price may adjust to reflect tax rules for that region at checkout. Any import duties or taxes for shipments outside Spain (if we offer international shipping) would be your responsibility, but currently we primarily serve Spain (so this is usually not applicable). All such charges, if any, will be shown at checkout or informed to you.

• Invoices: You will receive an electronic invoice or receipt via email once your payment is processed. This will detail your purchase and serve as proof of payment.

4. Subscription Policy (Matcha and Coffee Subscriptions)

We offer subscription services for certain products (such as recurring monthly deliveries of matcha or coffee). By subscribing, you agree to the following specific terms:

• Minimum Commitment: Our subscription plans require a minimum commitment of two (2) months. This means when you sign up for a subscription, you agree to receive and pay for at least two consecutive monthly shipments. The benefit of subscribing may include convenience or discounted pricing, but in exchange, you commit to the first two deliveries.

• Recurring Billing: When you subscribe, you authorize Oneight to automatically charge your saved payment method for each subscription period. For example, if you subscribe to a monthly plan, we will charge your card once every month at the subscription price (plus any applicable taxes) at the beginning of each billing cycle. You will receive an email confirmation for each charge/shipment. This automatic billing will continue until you cancel the subscription (after fulfilling the minimum term).

• Subscription Shipping: Your first subscription order will be processed as soon as you sign up and pay. Subsequent subscription orders will be shipped approximately on the same day of each month (e.g., if you subscribed on the 10th, subsequent boxes ship around the 10th of each following month). We will inform you of the schedule and you will receive tracking for each shipment (refer to our Shipping Policy below for delivery times).

• Cancellation Policy: You may cancel your subscription any time after the first two months. If you have fulfilled the minimum 2-month term, you can cancel without penalty by logging into your account and canceling, or by contacting us at support@oneight.com at least 5 days before your next billing date to ensure no further charges. We will confirm your cancellation and you will not be billed for subsequent months (if cancellation is timely).

• Early Cancellation (First 15 Days): If you decide to cancel very shortly after subscribing (within the first 15 days of starting the subscription) and before receiving two shipments, please be aware of our policy for early termination. Because the subscription has a two-month minimum, early cancellation will not void the commitment for two shipments. In practice:

  • If you cancel within 15 days of signing up (which is likely before your second shipment is sent), we reserve the right to charge you for the second month or continue your subscription until the end of the second month. Essentially, your subscription will be terminated after the second delivery is sent and paid for. You will receive the second shipment and be charged for it, even if you requested cancellation early, in order to fulfill the 2-month term.

  • We do not provide refunds for early cancellation within the two-month minimum term. If you cancel early and have already been charged for the first month, that charge is non-refundable (assuming the product was delivered as expected), and you will still be billed for the second month’s box. After that, the subscription will end.

  • Example: You subscribe on January 1 and immediately receive your first box. On January 10, you request to cancel. We will note the cancellation request, but you will still be set to receive (and be charged for) the February box (second box). After the February shipment, your subscription will be fully canceled and no further charges occur.

• Managing Your Subscription: You can manage your subscription preferences (such as updating your shipping address or payment method) by logging into your account on our website. If you need assistance with changes, you can contact our customer support. It is your responsibility to ensure your payment information is up to date; if we are unable to charge your card for a subscription renewal (e.g., card expired), we will contact you via email. If we cannot process payment, we may pause or cancel your subscription.

• Subscription Modifications: We reserve the right to adjust subscription pricing or offerings, but we will always notify you in advance (via email) of any changes to the price or terms of your subscription. If the price increases or we significantly alter the subscription product, you will have the opportunity to cancel before such changes take effect. Any changes you initiate (like switching the product type of your subscription or frequency) may require starting a new subscription term — we will inform you if that is the case.

• Satisfaction Guarantee: We hope you love our products every month. If you are unsatisfied with a particular shipment (for example, it arrived damaged), please let us know. We will do our best to make it right, which may include sending a replacement or refunding that shipment according to our Return Policy. However, simply deciding you don’t want the subscription after receiving a product does not void the 2-month commitment (as described above).

5. Shipping and Delivery

• We will arrange for the delivery of products to you according to our Shipping Policy. When you place an order, you will provide a shipping address. It is your responsibility to ensure the address is correct and accessible. We are not responsible for packages delivered to an incorrect address provided by you.

• Delivery times provided (either on the site or in communications) are estimates. While we work hard to meet these estimates, actual delivery can be affected by factors beyond our control (see Shipping Policy for details). We do not guarantee delivery on a specific date unless explicitly agreed as a special service.

• Title to the products and the risk of loss or damage passes to you upon delivery to your address. If a package is confirmed delivered by the carrier but you cannot locate it, please contact us and we will attempt to assist (e.g., by tracking or filing a claim), but ultimately such issues may be considered theft after delivery which is outside our responsibility. We recommend ensuring someone is available to receive the delivery or using a secure delivery location.

• If an item is returned to us by the courier due to inability to deliver (e.g., incorrect address or unclaimed package), we will contact you to arrange re-delivery. Additional shipping fees may apply for re-sending the package if the issue was due to incorrect address or absence.

6. Returns and Refunds

• For details on returns, cancellations, and refunds, please refer to our Return and Refund Policy above. By making a purchase, you acknowledge that you have read and understood our return conditions (such as the rule that opened products cannot be returned except if defective).

• Notably, if you exercise a legal right of withdrawal (for EU customers within 14 days for unopened goodsadministracion.gob.es), you must return the products in unused condition and you will be responsible for return shipping costs (which we have set at €4.99)administracion.gob.es. We will refund you as described in the Return Policy.

• We stand by the quality of our products. If you encounter any issue with a product, please get in touch and we will work to address it in line with our policies and applicable warranty laws. Consumable products like food may have quality guarantees; if you receive a product that is spoiled or not as described, it may be eligible for refund or replacement even if opened.

7. User Comments, Reviews, and Feedback

• If at any time you submit comments, reviews, testimonials, or other content (collectively "comments") on our site or social media, you agree that we may use, publish, or edit those comments for any lawful purpose (for example, displaying a product review on our site). We reserve the right to remove any comments that are offensive, unlawful, or violate any party’s rights.

• You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree your comments will not contain unlawful or abusive material or any malware.

• We take no responsibility and assume no liability for any comments posted by you or any third party.

8. Intellectual Property

• Ownership: All content on the Oneight website – including text, product images, graphics, logos, button icons, videos, and software – is the property of NAPI PARTNERS SL or our content suppliers, and is protected by intellectual property laws (copyrights, trademarks, etc.). The compilation of all content on this site is the exclusive property of NAPI PARTNERS SL.

• Trademarks: “Oneight” and our logo are trademarks/trade names of NAPI PARTNERS SL. You may not use our trademarks in connection with any product or service without our express written permission.

• Limited License: We grant you a limited, revocable license to access and make personal use of our website. However, you are not allowed to:

  • Reproduce, duplicate, copy, sell, or exploit any portion of the site or our products without express permission.

  • Use any meta tags or hidden text utilizing our name or trademarks without explicit consent.

  • Use bots, crawlers, or scraping tools to gather data or content from the site without permission (other than standard search engine indexing).

• Third-Party IP: If you believe our site or products infringe on your intellectual property rights, please notify us so we can address the issue appropriately.

9. Limitations of Liability

• General: To the maximum extent permitted by law, Oneight (NAPI PARTNERS SL) and its directors, officers, employees, affiliates, agents, or suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our site or purchase of our products. This includes, without limitation, any loss of profits, revenue, data, or other intangible losses, even if we have been advised of the possibility of such damages.

• Direct Damages Cap: Our total liability to you for any claim arising out of or relating to these Terms or your use of the products shall not exceed the amount you paid to us for the product in question. For example, if you purchased a product for €30 and it caused damage, our liability (if we are found liable) would be at most €30.

• Product Use: Our matcha, coffee, and related products are for personal use (consumption) and we expect you to use them as intended. Oneight is not liable for any injury, illness, or allergic reaction resulting from misuse of our products (e.g., consuming a product you are allergic to, if ingredients were properly disclosed). Please read ingredient labels and usage instructions. That said, we do not exclude liability for defective products that cause personal injury, as per your legal rights.

• No Waiver of Consumer Rights: Nothing in these Terms is intended to exclude or limit any legal rights you have as a consumer under Spanish or EU law. For instance, our limitation of liability does not override mandatory liabilities under the law, such as our responsibility for gross negligence, willful misconduct, or product liability. If any provision of this section is found unenforceable under applicable law, it shall be adjusted (to the minimum extent necessary) to comply with the law while reflecting the intent of the original provision.

• Site Availability: We strive to keep our website up and running smoothly, but we do not guarantee that your use of our service will be uninterrupted, timely, or error-free. From time to time, we may take the site down for maintenance or experience technical issues. We are not liable for any consequences of the site being unavailable or any bugs that may occur.

• Third-Party Links: Our website or communications may contain links to third-party websites that are not operated by us. We are not responsible for the content or accuracy of any third-party sites, and your use of those sites is at your own risk. We provide such links for convenience, but they do not signify our endorsement of those third-party services.

10. Indemnification

By using our site or purchasing our products, you agree to indemnify and hold harmless Oneight (NAPI PARTNERS SL) and its affiliates, officers, directors, and employees from any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of: your breach of these Terms, your violation of any law or the rights of a third party, or your misuse of this website or products. This means if you do something that causes us harm or legal liability, you agree to cover the costs.

11. Governing Law and Dispute Resolution

• Governing Law: These Terms and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of Spain. This includes applicable European Union regulations as implemented in Spanish law.

• Jurisdiction: In the event of any dispute or claim arising out of or relating to these Terms or your use of our website/products, you and Oneight agree to submit to the jurisdiction of the courts of Madrid, Spain. If you are a consumer residing in Spain, you may also be entitled to bring claims in your local courts. Nothing in this clause affects your rights under consumer protection laws to seek resolution in the courts of your country of residence (if different from Spain) when those laws so provide.

• Dispute Resolution Efforts: We encourage you to contact us first to try to resolve any concern. We are open to attempting an informal resolution or mediation in good faith. In addition, the European Commission provides an Online Dispute Resolution (ODR) platform, which you can use to submit a complaint about an online purchase and find a neutral dispute resolution body, though we prefer direct contact to quickly resolve issues.

• Legal Compliance: You agree to comply with all applicable local, national, and international laws and regulations relevant to your use of our site and purchase of products. If you are purchasing from outside Spain, ensure that importing our products is lawful in your country (we currently mainly ship within Spain, but this note is for any potential cross-border scenarios).

12. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. If we update our Terms, we will post the revised version here with an updated revision date. For substantial changes, we may also notify you by email or by a prominent notice on our homepage. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

If you do not agree with the revised terms, you should stop using our site and services. If a change occurs while you have pending orders or ongoing subscriptions, the terms that were in effect at the time of your order will apply to that order, unless we obtain your consent to apply the new terms.

13. Contact Information (Terms of Service)

If you have any questions or concerns about these Terms of Service, or need to reach us for any reason, please contact us:

• Email: support@oneight.com

• Mailing Address: NAPI PARTNERS SL (Oneight), Calle Portugal 3, Pozuelo de Alarcón, 28224, Madrid, Spain

• Customer Service Phone: [Insert Phone Number, if available]

We value our customers and will do our best to address any issues or questions regarding these Terms or any aspect of our service.

By using the Oneight website or purchasing our products, you confirm that you have read, understood, and agreed to these Terms of Service.

(Last Updated: April 2025)